Client Spotlight: CyTek
CyTek elevates outsourced IT services with capital — and collaboration — from Country Club Bank
Chris Burcham, President and CEO of CyTek, a Kansas City-based provider of managed IT services and support, wants his firm to be known for much more than the traditional break-fix solutions and basic IT functions the company was founded on nearly 30 years ago.
Since Chris and his family bought CyTek in 2021, they’ve aggressively worked to expand the company’s capabilities and elevate the customer experience through strong relationships, expert knowledge, and superior service.
“We want to be known for much more than software installations and hardware problems,” Chris said. “Our mission is to support a client's strategic direction and growth by providing consultative, tailored solutions designed for modern IT environments.”
Chris said building relationships and creating remarkable client experiences at CyTek is a priority because it’s a formula that works. It also runs in the family.
Chris’s father, Grant Burcham, who serves as Chairman of CyTek, spent the majority of his 35-year career building the Burcham family-owned community bank Mobank into an attractive acquisition target that was sold to BOK Financial in 2016.
Since exiting the family banking business, Chris and Grant have turned to Country Club Bank for business financing and working capital credit lines.
“Knowing what I do about banking and local lenders, I wouldn’t be anywhere else but Country Club Bank,” said Grant. “They are constantly analyzing what’s responsible for the bank, what’s right for the customer, and what’s good for the community.”
As if being a loyal client wasn’t enough, Grant even serves on the bank's Board of Directors, routinely sharing his experience and insights gained from his accomplished career in community banking.
Chris said his relationship with Country Club Bank was cemented in 2019 when he met with local lenders about a loan to buy another business.
“It felt like other banks were grilling me,” said Chris. “But with Country Club Bank, it was more of a conversation that quickly became a collaboration. I had a term sheet the next day.”
Chris said the relationship works well because of shared values and operating principles.
“Country Club Bank has been more than a financier; they’ve been a true partner in our growth journey,” Chris said. “The experience has been so positive that continuing that partnership has made perfect sense.”
Looking ahead, CyTek plans to continue its growth trajectory, with potential acquisitions on the horizon. The company also aims to enhance its service offerings, particularly in high-demand compliance and assessment areas.
Chris expects Country Club Bank to play a significant role in its future growth.
“Teamwork and mutual support have been a constant in this relationship,” said Chris. “I wouldn’t want to work with anyone else.”